FAQ
Frequently asked questions
Guidance by enquiry type. Anything requiring verification is routed to the official customer centre.
- Products
Where can I find ingredients and how to use a product?
Full ingredients · directions · recommendations
Each brand page lists the full range and the key raw materials behind it. The patents, papers and certifications that support those materials are on the RIMAN R&D page.
Full ingredient lists and directions are on each product page in the official mall.
- Purchase
Which countries can I buy in?
Availability · country malls
RIMAN sells in 17 countries as of 31 May 2026. The country malls page takes you straight to the mall for your market.
For Korea, please use the RIMAN KOREA official mall.
- Purchase
Is there a monthly purchase limit?
Planner and business members · customer members
Planner and business members can purchase up to KRW 25 million per month. The limit for customer members is KRW 2 million.
The limit is based on product sale price and combines general-member and RAP purchases. It resets each month at PT.
- Orders & delivery
My order hasn't arrived, or delivery is delayed.
Delays · tracking · missing orders
Order and delivery enquiries need your order details, so they are handled by the official customer centre.
Customer centre 1522-8144 (weekdays 09:00–18:00 KST, closed weekends and holidays). Quoting your order number speeds things up.
- Orders & delivery
How do I exchange or return an item?
Exchanges · refunds · returns
Exchanges and refunds follow the policy of the mall you purchased from. You can request one from your order history, or through the customer centre.
Customer centre 1522-8144 (weekdays 09:00–18:00 KST). Please have your order number ready.
- Business
How are customer membership benefits structured?
Customer members · tiers · membership programme
Customer membership benefits are organised into three tiers based on qualification.
See the Customer Membership Program for the benefits attached to each tier.
- Partnership
How do I make a press or interview request?
Press · media enquiries · assets
Press and PR enquiries are handled by RIMAN KOREA's communications team.
Email pr@riman.com with your outlet, the topic and your deadline, and someone will reply.
- Partnership
How do I withdraw my membership?
Membership withdrawal · account management
Sign in to the official mall, open My Page, then choose profile management and withdrawal.
Planner and business members must request withdrawal through the customer centre. Only the account holder may apply.
- Purchase
I'd like to reach a planner or a local contact.
Planners · local enquiries
Planner introductions and local enquiries are handled by each country's official channel. The country malls page will take you there.
In Korea, please contact the customer centre (1522-8144, weekdays 09:00–18:00 KST).
- Events
What registration is required to sell health functional food?
General health functional food sales · statutory education
A general health functional food sales business report must be filed with the relevant local government office.
Before filing, check the statutory education and other steps described in the official mall FAQ.